主题：有奖翻译之二**导游员所具备的素质**

系列二，导游员的素质 Quality Tour Guide Basics 1.Smile. You are on a tour! 2.Never say “no” to a tourist. 3.Comply with tourist reasonable requests immediately. 4.Take personal responsibility to get the answer to tourist` s questions. 5.Greet tourists with a warm welcome and wish our departing tourists a warm goodbye and invite them back. 6.Use the tourist` s name whenever possible. 7.Use English when speaking with tourists. 8.Wear an immaculate uniform at all times, including your nametag. 9.Escort tourists rather than point out directions to another area of a place. 10.Be knowledgeable of China to answer tourist inquiries. 11.Use proper telephone etiquette. 12.Know your role in an emergency situation. 13.Notify your superior immediately of assistance you may have . 14.develop (make ) a buddy system during a tour. 15.Strive for excellence. Never be satisfied with “good enough.”

呵呵~~~~~~~~看的一知半解希望斑猪好好解释一下，不胜感谢

恩，同意楼上的 ：）

cherry,非常感谢，查收我给你的钱钱，呵呵，HQW，你以后作这里的顾问吧，高手啊~~~~

这是让大家解释啊，呵呵，重奖哦。。。。。

Quality Tour Guide Basics导游基本素质 1.Smile. You are on a tour!微笑，你在旅行 2.Never say “no” to a tourist.永远不对游客说‘不’ 3.Comply with tourist reasonable requests immediately.要快速的答复游客合理的要求 4.Take personal responsibility to get the answer to tourist` s questions.对游客问题的回答要负责任 5.Greet tourists with a warm welcome and wish our departing tourists a warm goodbye and invite them back.热情地迎接游客，温情送别游客，还要邀请他们再来 6.Use the tourist` s name whenever possible.尽可能的叫游客的名字 7.Use English when speaking with tourists.和游客说话时用英语 8.Wear an immaculate uniform at all times, including your nametag.整个工作过程中穿着整洁的制服并佩带好姓名卡片 9.Escort tourists rather than point out directions to another area of a place.陪同游客游览而不是指引游客去另外哪个地方 10.Be knowledgeable of China to answer tourist inquiries.以中国文化为背景回答游客的提问 11.Use proper telephone etiquette.打电话时要有礼貌 12.Know your role in an emergency situation.在危机时刻要了解你的角色 13.Notify your superior immediately of assistance you may have .需要时向长者立即求教 14.develop (make ) a buddy system during a tour.在旅行中建立起一种哥们的良好关系 15.Strive for excellence. Never be satisfied with “good enough.”竭力争取做到很出色，不要只满足于‘还不错’

有些地方可能不对，请各位大虾纠正一下吧。谢谢！

13.Notify your superior immediately of assistance you may have .需要时向长者立即求教 应为:需要时向上级求助. 其他都很棒!!

呵呵，多谢，来钱真容易。我决定就以此为生了。lydia再多出些文章阿。

lydia你要去哪儿啊。怎么不能常来了呢？你的工作是什么，能问一下吗。